I work well with customers when addressing their wants and needs. They value my experience and opinion regarding the longevity of their networks and trust that I will always recommend the best solutions that fit their budgets. Because I have worked in many different industries, I understand a wide variety of business and customer needs. I have the respect of my peers, both those who have been in the industry for upwards of 20 years and those who have recently entered it. I love to test and verify solutions as well as teach what I learn to others.

• Certified Cisco Network Associate #CSCO10024552, June 1999, June 2002
• Certified Cisco Design Associate #CSCO10024552, June 1999, June 2002
• C++ Object Oriented Programming Certification CSUS-RCE, June 1998
• UNIX Analyst Certification CSUS-RCE, May 2000
• Microsoft Windows NT 4.0 MCSE +I, December 2000
• Citrix Certified Administrator (CCA), March 2004

• Designed and implemented a multi-tiered secure network system to allow paying customers to access company resources to attend live, online training classes. This included a VPN concentrator with multiple realms, roles and users on separate authentication servers.
• Designed, removed and installed Test Engineer data center areas.
• Designed equipment sharing, patch panel and rack configurations to better organize equipment and standardize the environment for Global Develpment Resource Consolidation.
• Worked with individual units to design connectivity into the GDRC pool that would be functional and secure.
• Test firmware updates for functionality and compliance.
• Help design and execute scalability tests for network gear.
• Served as the Sales Engineer for up to ten network sales associates at one time.
• Researched new software applications, hardware appliances and made related recommendations to management and customers.
• Worked with vendors' engineers to evaluate new appliances and applications.
• Developed local area network and wide area network analysis packages as sellable services.
• Evaluated, diagrammed, redesigned, quoted, explained and installed major and minor network upgrades to customers' networks at their request or as was necessary to guaranty the networks uptime.
• Configured customers' routers, firewalls, switches and servers.
• Methodically evaluated fautly appliances and made repairs or quoted replacements.
• Provided technical support for functioning networks and servers when needed.
• Wrote up trouble tickets and work orders for services rendered.
• Discussed and diagrammed customers' current networks so accurate plans could be made for their upgrades.
• Designed and planned for the upgrade or installation of complex WAN, LAN and server farm solutions for many customers, taking into account current circuits, network appliances, legacy protocols, mission critical programs and office politics.
• Designed, installed and maintained an 11 server NT server farm and network with both LAN and secured Internet WAN connectivity.
• Took on voluntarily and by assignment additional duties that needed to be completed.
• Redesigned and installed the electrical and data/voice delivery networks in new buildings.
• Coordinated circuit turn-ups with telecom providers.
• Made detailed recommendations to improve processes that have led to a more organized and productive environment.
• Redesigned and installed our current lab configuration to help us to better service our customers and to be more productive in our bench configurations.
• Prepared manuals and marketing materials.

• Cisco Routers, Access Servers and Switches
• Cisco Intrusion Detection System (IDS)
• Cisco PIX and Watchguard firewalls
• Cisco Aironet Wireless Access-Points and Bridges with RADIUS security.
• HP Proliant and Dell Servers running in a Windows and Linux environment
• Packeteer Packet Shapers and Application Accelerators
• Motorola-Vanguard Routers
• 3Com Switches and Access Servers (SuperStack and Total Control)
• HP ProCurve Switches
• MRV Layer One Switches and Terminal Servers
• Juniper SRX firewalls and SA IVE VPN Concentrators
• Spirent Test Center
• IXIA network traffic generators
• Adtran, ADC, Larscom and Verilink CSU/DSUs
• Ascend (Lucent) Access Servers
• Cabletron, Xylogics, Xyplex and Lantronics, network devices
• WYSE, Neoware, AT Labs and TeleVideo Terminals
• Anderson Jacobsen Security Modems

• Synchronous Serial (56K - Channelized DS3)
• Frame Relay, Point to Point, ISDN
• Ethernet, Fast Ethernet, Gigabit Ethernet, 10Gig Ethernet
• Asynchronous and Bisynchronous Serial
• TCP/IP, IPX
• EIGRP, RIP, OSPF
• NAT, HSRP, VRRP, QoS, VoIP
• MSTP, VTP, ISL, 802.1Q, 802.1P
• TFTP, FTP, Telnet, SSH, ISL
• Cisco Firewall IOS, PIX OS, IDS, VPN

• Microsoft Servers: NT - 2003, Terminal Services, Active Directory, Exchange 5.5 - 2003, IIS 4.0 - 6.0, DNS, DHCP, WINS, Print Services, NTFS Shares and Permissions
• Microsoft Desktops: MS DOS, Windows for Workgroups, Windows 95 - XP
• Microsoft Software: Office 95 - XP, Visio 5.0 - 2003, Front Page 2003, Visual C++ 5.0
• Citrix Metaframe 1.8 and XP Presentation Server
• Desktop Standard Profile Maker
• Gale Technologies LabManager and GaleForce
• ThinPrint
• Tricerat Simplify Desktop
• Best: Mas90 Client Server, Business Works Gold
• Goldmine 5.0, 6.0 and Telemagic 4.5
• Symantec: Act 3.0, PC Anywhere, Norton Anti-Virus 6.0 - 8 Enterprise and Ghost
• US Robotics, Total Control Manager, NetServer Manager and NetStarter
• Livingston: PM Console
• RSA: ACE Server
• HP UX 9, 10 and 11
• Secure Computing: Safe Word
• Fortress Technologies Security Appliances
• HP Open View for Windows 3.1 and 95
• AutoCAD 12 and 13
• Cisco CSPM, CWVMS, IEV and Threat Response
• Linux: Debian, Red Hat, Caldera, Corel, Knoppix
• MatraNet: 2.0 web site tracking software
• AVT Unified Messaging System
• Perl Scripts

References